Beyond Wow Plumbing is currently searching for a dynamic and motivated Dispatcher to join our team! In this role, you will enhance the efficiency of our company and the service we provide to our customers by effectively managing service calls. If you're looking for a promising career with a great company that offers competitive pay and attractive benefits, you've come to the right place.
Dispatcher Description:
• Proactively plan, forecast, and dispatch service calls for our Service Technicians
• Manage and organize customer service calls before deploying them to the Service Technician
• Accurately dispatch the required Service Technician with the right skill level for each service call, minimizing unnecessary costs and building customer confidence
• Communicate the status of the service call to the customer during the process and follow up after completion
• Work closely with the Call Center Manager and Service Technicians to provide administrative tracking support
• Continually review processes and services to make recommendations/proposals to improve and enhance the customer experience
• Collaborate with Call Center Managers, Service Technicians, and Customer Service Representatives to support and promote multiple business solutions for both short- and long-term growth opportunities
• Authentically promote and adhere to the company's vision, mission, core values, and brand
• Have fun working with a vibrant, talented team
Job Requirements:
• Minimum 1 year of dispatch experience in the home service industry (plumbing experience is a plus)
• Strong organizational skills to meet customer service delivery requirements on time, every day
• Proficiency in company computer systems to organize all service calls and customer information (Microsoft Office and ServiceTitan experience are a plus)
• High attention to detail and consistent follow-up when required
• Excellent math, verbal, written, and interpersonal skills
• Flexibility to work on a rotation of Saturdays is required. This position is based in Taylor, Texas and requires you to commute to Taylor daily.
What we offer:
• $19-$24/hour
• Competitive weekly pay
• Monthly bonus opportunities
• Generous referral bonus opportunity
• Medical coverage offered
• Paid life insurance
• Simple IRA Retirement Plan with company match
• Health Savings Account
• Ongoing leadership and occupational training
• Paid time off
• 5 paid holidays
• Parental leave
• Monthly gym membership allowance
• Quarterly company events
• Outstanding company culture
What our team members are saying about us:
“Beyond Wow provides extensive training to all employees, and I have grown leaps and bounds since joining the team. I love being a Beyond Wow tech because they take great care of their employees, and the sky is the limit when it comes to earning potential.” – Jacob, Expert Plumber
“Beyond Wow Plumbing is a great place to work. The company culture is stellar, the bonus opportunities are generous, and I have a lot of creative freedom in my work!” - Brad, Director of Marketing
Learn more about us:
We are excited that you are considering a career at Beyond Wow Plumbing! Get to know us better by visiting beyondwow.com/about ( We look forward to reviewing your application!
...ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key... ...professionals within the worlds leading retailer who make an epic impact and are at the forefront of the next retail disruption....
...skills, college credit, and home-town stability. This is an entry-level position with no experience Position requirements: (Responsibilities... ...advanced training (Paid) Complete (ASVAB) Assist on all human resource support matters Oversight of all strength management and...
...Next Level Technician is urgently seeking low voltage data technicians in the Nashville TN area. If you have experience on structured cabling projects in a commercial environment this may be the position for you. Low Voltage Cable Technician Responsibilities...
...prototyping, and execution of branded custom experiences across the Amazon canvas. In agencies, such roles are often called Creative Technologists. As a member of the Brand Innovation Labs Design Technologists you will split your time between execution and strategy....
...from applicable program of training and a minimum of 3 years clinical experience in an acute care setting required. Active Registered Nursing license or equivalent within the state of practice or states in which CM is performed . Preferred: Bachelor's degree preferred....