Call Center Manager Job at World Wide Movers, Inc, Clay County, TX

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  • World Wide Movers, Inc
  • Clay County, TX

Job Description

World Wide Movers, Inc in Clay, TX is looking for one call center manager to join our team. We are located on 2838 Colonial Drive,Somerville.Texas77839. Our ideal candidate is attentive, motivated, and hard-working.

Essential Duties and Responsibilities:

  • Manages a team of voice/collaboration engineers and contractors providing deployment and operational support of our global unified communication platforms.
  • Produce technical architecture, roadmaps and designs for our contact center, channel, voice, and collaboration portfolios.
  • Leads unified communication architecture decisions.
  • Maintain product vision and roadmap, keeping stakeholders up to date on the deliverables and timelines Communicates decisions, priorities and relevant project information regarding service requests, projects, and initiatives.
  • Works in conjunction with key stakeholder, business subject matter experts and others as necessary to determine the future state of a specific business deliverable.
  • Work closely with application, server, security, infrastructure, and operations teams, effectively communicating and managing customer expectations.
  • Provide enterprise architecture technical leadership for global initiatives and implementation collaboration with project and operations teams.
  • Identify opportunities to innovate, extend and enhance service delivery in the SME areas
  • Serves as escalation point for support and troubleshooting, provides guidance and direction in resolution of escalated application or system problems.
  • Create and maintain system documentation for solution design, domain technologies.
  • Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.
  • Strong technical leadership and communications skills including teamwork, facilitation, and coordination to ensure successful creation of roadmaps.

Qualifications, Knowledge and Skills:

  • Minimum of 3-5 years of relevant experience combined
  • Ability to take responsibility for fostering culture, advancing our values, and championing engagement in all its forms -- collaborating across our teams
  • Evidence of effective communication and relationship skills, especially the ability to articulate advanced technical topics to both technical and non-technical staff
  • Working knowledge in multi-vendor infrastructure platforms
  • Experience presenting to senior leadership
  • Ability to work with a limited set of requirements
  • Evidence of desire to mentor colleagues, drive new architectures, and lead team efforts
  • Ability to model empathy, compassion, and emotional intelligence
  • Experience hiring in a values-led organization, emphasizing diversity, equity, inclusion and belonging
  • Ability to help foster a safe psychological space for all teammates where everyone can thrive
  • Ability to stimulate changes in individual, institutional, and corporate behaviors to create a more sustainable environment
  • Ability to lead by example in communicating, participating, and encouraging support of the institution’s sustainability programs

We are looking forward to reading your application.

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