Job Description

We are seeking a Calibration Service Manager to join our Lab team at Aldinger Co, a leading calibration services provider. 

As the Calibration Service Manager, you will be responsible for managing the day-to-day operations of our lab calibration operation. This position manages a team of Calibration Technicians and Assistant Service Managers and will report to the Calibrations Director. In this position, quality experience, customer focus and leadership capabilities are mandatory.

Day-to-Day Responsibilities: 

• Oversee the daily operations of the lab calibration process, including prioritizing workflows, managing staff schedules, and optimizing operational efficiency. 

• Supervise the technicians’ activities to ensure adherence to quality assurance protocols and standards. 

• Ensure that technicians are thoroughly trained and consistently perform accurate calibrations and repairs in line with corporate quality requirements. 

• Collaborate with Sales Personnel to drive profitable revenue for the lab by identifying and developing new business opportunities, including pricing standards, cost justification (ROI), and training requirements. 

• Develop and manage budgets alongside continuous improvement plans to enhance lab performance. 

• Act as the primary point of contact for customers, effectively communicating the value of our services, understanding client needs, and fostering long-term relationships. 

• Maintain high customer satisfaction levels by delivering timely and effective solutions to inquiries and concerns. 

• Ensure all customer and employee issues are promptly addressed and resolved through professional communication. 

• Maintain a safe and positive work environment. 

• Partner with corporate to manage recruitment, training, workload management, performance reviews, and conflict resolution for the team. 

Requirements

• 3+ years of supervisory or management experience, preferably in a similar business or service-related industry 

• Demonstrated ability to lead a team and manage multiple priorities 

• Strong knowledge of calibration policies, procedures, methodologies 
• Proven experience in calibration, maintenance, or repair of measuring instruments or equipment
• Familiar with using calibration equipment, tools, and instruments

• Working knowledge of quality documents such as ANZI/NCSL Z540-1, ISO 17025, ISO 9000, ISO 16949 a plus 

• Excellent presentation, written, and personal communication skills 

• Experience managing internal income statements 

• Advanced quantitative and analytical skills with PC proficiency 

• Demonstrated excellent customer service and experience building customer relationships in past positions
• Ability to communicate effectively with team members, management, and customers

• The ability to think creatively, take initiative, multitask and manage projects under pressure 

• Identify best practices and bring innovation to the work environment 
• Must be able to work a flexible schedule to support the business

Benefits

Qualifications:

• Health insurance
• Dental Insurance
• Vision insurance
• 401(k) with matching
• Company Paid Life Insurance
• Paid Time Off
• Paid Holidays
• Company equipment needed for the job

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