Job Description

FSR is a leading provider of premier talent for credit unions (Direct -Hire) specifically recruiting for the credit union industry. Our experienced placement professionals have an unparalleled understanding of our client’s business culture and candidate expectations. We expertly match our candidates talent to our clients need for any all staff levels within the credit union organization, from teller to CEO we can make it happen for you.

Job Description

Join our team as an Assistant Branch Manager and play a vital role in ensuring the smooth and efficient operation of our Celina, TX branch. You will be responsible for overseeing the balancing of the ATM, vault, cash drawers, and recycler, ensuring all policies and procedures are meticulously followed. Your duties will include providing a full range of services to our members and prospective members, delivering prompt and professional service. You will act as a Loan Officer and Teller when needed, actively cross-selling our Credit Union products and services, and expertly handling difficult member situations. Regular communication with the Branch Manager about operations and staff issues is essential.

Essential Functions & Responsibilities:

• 25% : Cross-sell and process consumer loans, delivering them to underwriters for review.
• 20% : Professionally handle customer inquiries, maintenance, loans, and transactions via calls. Resolve customer complaints promptly and identify cross-sell opportunities with all inbound and outbound calls.
• 10% : Monitor branch personnel, allocate resources, and ensure timely balancing of vault/ATM/recycler/tellers/branch capture. Ensure all operations/lending work is accurate, complete, and compliant with Credit Union policies and procedures.
• 10% : Process customer financial transactions including deposits, withdrawals, transfers, and loan payments. Sell money orders, cashier checks, and prepaid cards, handle credit card advances, and balance vault, cash drawer, and daily transactions. Submit checks for electronic clearing.
• 20% : Assist members with opening and closing accounts, answer questions about products and services, resolve problems within your authority, and refer those beyond your authority to the supervisor.
• 5% : Monitor branch operating results, ensure corrective steps are taken after discussing with the supervisor.
• 5% : Maintain communications with the main office, attend scheduled meetings and business development activities, and use shared schedules and calendars to keep others informed.
• 5% : Perform other job-related duties as assigned.

Performance Measurements:

• Deliver efficient and effective branch services in line with Credit Union policies and standards.
• Maintain or expand current member accounts, solicit new ones, and foster good business relationships with members by resolving their questions and problems promptly.
• Ensure branch personnel are well-trained, efficient, and coordinated in their activities.
• Accurately and effectively analyze and evaluate membership/credit applications and related financial data.
• Keep management informed of area activities and significant problems, providing suggestions for improved operational efficiency.
• Foster good working relationships with branch personnel and management, providing appropriate assistance to staff as needed.
• Ensure branch transactions, loan volumes, expenses, and profitability meet Credit Union standards.

Additional Information

Compensation:  $24-25/hr + aggressive monthly incentives

Join Us and Enjoy Amazing Benefits!

At our company, we believe in taking care of our team members. Here's a glimpse of what we offer:

• Commission and Incentives: Rewarding your hard work and dedication.
• Affordable Benefits: Ensuring your health and well-being are taken care of.
• Up to 6% 401K Matching: Invest in your future with our generous matching program.
• Eleven Paid Holidays: Celebrate the moments that matter with paid time off.
• 120 PTO Hours: Enjoy ample paid time off to recharge and relax.
• Employee LOC with a 0% Interest Rate: Access financial support when you need it most.
• Free Telemedicine: Convenient access to medical care from the comfort of your home.
• Relaxed Casual Dress Code: Feel comfortable and confident while you work.
• Flexible Spending Account: Manage your healthcare expenses with ease.
• Health Savings Account: Save for medical expenses with pre-tax dollars.
• Employee Assistance Programs: Support and resources for your personal and professional well-being.
• Company Diversity Council: Join a community dedicated to fostering inclusion and diversity.
• Community Engagement Opportunities: Make a difference beyond the workplace with volunteer opportunities.

Ready to enjoy these fantastic perks? Join our team today and become part of a company that cares about your success and happiness!

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